with Disabilities Act:
Assistance at Self-Serve Gas Stations
People with disabilities may find it difficult or impossible to use the
controls, hose, or nozzle of a self-serve gas pump.
The Americans with Disabilities Act (ADA) requires self-serve gas
stations to provide equal access to their customers with disabilities. If
necessary to provide access, gas stations must -
- Provide refueling
assistance upon the request of an individual with a disability. A
service station or convenience store is not required to provide
such service at any time that it is operating on a remote control
basis with a single employee, but is encouraged to do so, if feasible.
- Let patrons know (e.g.,
through appropriate signs) that customers with disabilities can obtain
refueling assistance by either honking or otherwise signaling an
- Provide the refueling
assistance without any charge beyond the self-service price.
If you have additional questions concerning the ADA, you may call the
Department of Justice's ADA Information Line at: (800) 514-0301 (Voice) or
(800) 514-0383 (TDD). Or, you can access the ADA Home Page.
You can also contact WILC's ADA Specialist Michael Hellmann with your
ADA questions or if you think a local (Westchester County, NY) business is
not accessible. The telephone numbers are: (914) 682-3926 Ext. 126 (Voice),
(914) 682-0926 (TDD), or (914) 682-8518 (FAX)