Americans with Disabilities Act:
Assistance at Self-Serve Gas Stations

People with disabilities may find it difficult or impossible to use the controls, hose, or nozzle of a self-serve gas pump.

The Americans with Disabilities Act (ADA) requires self-serve gas stations to provide equal access to their customers with disabilities. If necessary to provide access, gas stations must -

  • Provide refueling assistance upon the request of an individual with a disability. A service station or convenience store is not required to provide such service at any time that it is operating on a remote control basis with a single employee, but is encouraged to do so, if feasible.
  • Let patrons know (e.g., through appropriate signs) that customers with disabilities can obtain refueling assistance by either honking or otherwise signaling an employee.
  • Provide the refueling assistance without any charge beyond the self-service price.

If you have additional questions concerning the ADA, you may call the Department of Justice's ADA Information Line at: (800) 514-0301 (Voice) or (800) 514-0383 (TDD). Or, you can access the ADA Home Page.

You can also contact WILC's ADA Specialist Michael Hellmann with your ADA questions or if you think a local (Westchester County, NY) business is not accessible. The telephone numbers are: (914) 682-3926 Ext. 126 (Voice), (914) 682-0926 (TDD), or (914) 682-8518 (FAX)





WILC Main Office
200 Hamilton Avenue, 2nd Floor
White Plains, New York 10601
(914) 682-3926 (Voice)
866-933-5390 (VP/TTY)
(914) 682-8518 (FAX)
Directions to WILC

Satellite Office PILS
1961 Route 6, 2nd Floor
Carmel, New York 10512
845-228-7457 (Voice)
866-933-5390 (VP/TTY)
845-228-7460 (Fax)
Directions to PILS

Yonkers Outreach Office
Pathways to Success
75 Riverdale Avenue
Yonkers, New York 10701
914-376-8600 (Voice)




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